Context

The Avranches-Granville Hospital Centre, a support establishment for the Mont-Saint-Michel Hospital Group, wanted to supplement its medical project with a territorial health strategy for the South Manche, in broad consultation with the entire region.
The aim was to improve the supply and operation of health services in the region, by going beyond hospital issues. Indeed, the main dysfunctions pointed out by users and professionals were related to the coordination between the players, particularly between the hospital and town medicine. Also, considering that the territory's inhabitants, as patients or potential future patients, were the main stakeholders in a territorial health strategy, the CHAG wished to conduct a wide-ranging dialogue with the entire territory.

Missions

• To allow all users of the territory to express themselves, whether they are professionals or not.

• Build a very open approach to achieve a project built and shared by the whole territory and not only the hospital.

• To create a "Sud-Manche Health" community, to encourage meetings between health professionals who did not know each other.

• To enrich the debate by comparing the points of view of the general public and health professionals from different backgrounds.

• Design and run two online consultation platforms: one open to all and one reserved for health professionals.

Innovative dimensions of the approach

• Access to dialogue for the whole population, in a process usually limited to a few working groups between hospital professionals.

• The concerns of the general public were used as a starting point for the construction of a strategy by the health actors, with the work of the former serving to enrich that of the latter.

• Experimentation with facilitation methods unexplored in the health field, such as the prospective workshop.